POOR SERVICE AND INCORRECT CHARGING

<p>In december I tried to buy add on bundle of data of 1 gig did all the prompts till the end and it kept giving error,I then called the call centre to ask if the could add 1 gig bundle on my line ,agent told me that it had been bought 4 times.I explained to her that i only needed 1 and that it kept giving error,she said she would log a call. On 13 january I called because I saw on my statement I had been billed for all the data I spoke with Ntokoza and Bonga or Bongi,they told me that credit will appear on my next satement.This morning when I called they advised me there is no credit or any records of the calls.Why when we ask for call ids your agents cannot provide it.Very disappointed in u Vodacom !</p>