Poor Service and Incorrect Billing

<p>Hi there,</p> <p> </p> <p>Having read most of the complaints listed on Hellopeter about Vodacom, I am not actually surprised that this has now happened to me. I am astounded that Vodacom still hasn’t done anything to fix it, but that is another problem altogether.</p> <p> </p> <p>I have received my monthly statement saying that I owe Vodacom over R3000 when my invoices (two numbers) plus a service fee is only R1600.</p> <p> </p> <p>I have phoned the contact and accounts centre about 12 times in the last 2 days and have received no joy. I am promised call backs and ignored, I am promised resolution and nothing.</p> <p> </p> <p>All my statements have been paid and are up-to-date but some accounts lady told me that there is an invoice outstanding that wasn’t reflected on a statement. I am sure everyone here understands that I pay what my statement says and that Vodacom cannot randomly now bill me for some magical invoice if it was not on my statement. Let me clarify, if the statement was incorrectly printed, that is NOT my problem.</p> <p> </p> <p>I need this resolved asap. I am disgusted with Vodacom as they are quick to debit an account for money owed but very slow to attend to customers. Typical rotten customer service I have come to expect.</p>