pM
phemelo M
1 reviews | Active since Sept 2013
15 Oct 2020, 17:02
Poor Service and ***********/************* Consultants
Vodacom has promised me to come back to me for my query of double billing and wrong package but its almost more than 150 days without any contact from Vodacom, all they know is to block my number.
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Replies (2)
Vodacom's replyOfficial
16 Oct 2020, 07:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2020, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
pM
phemelo M's updateReviewer Update
27 Sept 2023, 09:40Vodacom still investigate to date, I make several calls and the minutes when i explain my issue all consultants hang up or they just keep quite without assisting me. I tried to meet Vodacom half way as they are quick to take me to credit bureau but they can't assist me to resolve the matter. I have never thought after two years and 11 months i will still have to deal with this matter. They are quick to respond on this platform but they unable to fulfil their promises.
pM
phemelo M's update27 Sept 2023, 09:40
Reviewer Update
Vodacom still investigate to date, I make several calls and the minutes when i explain my issue all consultants hang up or they just keep quite without assisting me. I tried to meet Vodacom half way as they are quick to take me to credit bureau but they can't assist me to resolve the matter. I have never thought after two years and 11 months i will still have to deal with this matter. They are quick to respond on this platform but they unable to fulfil their promises.