DL
Donicia L

1 reviews | Active since Oct 2015

06 Aug 2016, 16:29

Poor service and *********** staff Vodacom Canal Walk

<p>I've changed banks and gave Vodacom my new banking details, they however kept on going into my old account, then billed meeting for latest payments, however I want to the store every months quering the matter they'll Kentucky on saying ag just make a cash payment which I did, however Vodacom billed me an additional R100 forum late payments which I never payed late but Vodacom not debiting the right account I knowledge sites with 5 months R100 that accumulated and they'll also cut myself line and then Cherrywood onto of the cake is they now after all their months debit me account with 3xR425 and still claim I owe them money.. Ive been speaking to them service departure, account department west into them stores every month speaking to shanaaz, Steven and Kirsten.. No one can assist me now.. The problem in bigger then they as managers office the store... </p>

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2016, 03:37
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites