POOR SERVICE AND *********** STAFF

I have been experiencing problems since the weekend to purchase airtime and had called in to log a call on Monday 26/08/19 and nothing was done by the consultant saying that she had to reset the settings and then yesterday 27/08/1 once again I called in and then was told by another consultant that the consultant the day before never did the reset and she was going to do it and I must wait 24 hrs for it to be activated and logged a query with REF NO: 1 - *** and till today nothing has been solved I called in on the customer care number today 28/08/19 and held on for 40 mins straight till I had to hang up as nobody answered my call & it being a call centre for customer care !!! HOW LONG DOES IT TAKE ONE QUERY TO BE SORTED OUT BY VODACOM AND THAT TOO WITH US THE CONSUMER THAT NEEDS TO BE CALLING IN TO BE FOLLOWING UP ON OUR QUERY PENDING FOR 2 FULL WORKING DAYS AND NOBODY CALLS YOU TO FOLLOW UP OR LET YOU KNOW WHAT IS THE NEXT STEP OR ANSWERS THE CUSTOMER CARE LINE NUMBER ??? .......... THIS HAS NOW BECOME ANNOYING AND RIDULOUS YOU GET A REF NUMBER WITH NO SHOW .. SO VODACOM HOW MANY DAYS MORE AM I GOING TO BE ASSISTED WITH MY QUERY BUT WILL BE DEBITED SOON FOR MY STATEMENT ??????????????????