POOR SERVICE AND INCOMPETENCE

Vodacom is dismally failing to resolve a query for almost a year now. they stuff their customer service agents with redundant repetitive advice notwithstanding the lack of professionalism thereof. I must say we are all impacted and fully aware of the global impact Covid 19 has brought to our s****s however even prior to that, Vodacom information sites are plagued with wrong information for example the (complaints and customer service emails) are just there for show there is ABSOLUTELY NO RESPONSE!

The systems at Vodacom are extremely weak because after waiting a ridiculously long time for "assistance" information provided to one about balances on their data, airtime and sms usage is different on their system and different upon checking balances using self help options. They have ****** me of my data and smses to date I have spoken to numerous agents and they promise to follow up yet do not, they log service requests and escalate to no avail.

Recently a customer service agent logged 3 service requests, contact was made however not one promise was kept, to date I await for response from Shad Scheffers, Zamile Somchiza and Customerservice@vodacom.

I believe Vodacom is elitist and does not care about the end user experience of people in Soweto because I assure you to date myself, friends and family have made numerous requests to them to assist with network issues as well and still the network coverage over 5 years remains the same yet they continue to make money and add no value. I am an irate customer reduced to begging for help I am already paying for.