CS
Christoph S

1 reviews | Active since Nov 2017

23 Nov 2017, 12:29

Poor service and incompetence

I experience problems on the bill from Vodacom. I was not aware of the problem until the phone was just cut of without a email, phone call or anything. Visiting our local branch was a waste of time. They could not tell me what was the reason for cutting the service. At the end I heard it is with the legal apartment.

I once phoned them. According to them they still busy with the investigation (more than three months ) on some kind of *****. At this stage all our services is cut since there are three numbers on the one profile.

Up to now no one phoned me from Vodacom to explain the situation. Tried to phone them without any success.

This is definitely a company to stay away from. I tried to rate them as 0 out of five. Luckily for them the system does not accept it

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2017, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team