Poor Service and Horrible Systems

I am currently on a contract which is due to expire on the 4th March. I was happy with the service from Vodacom thus far until I tried to change ownership of my contract to my business and upgrade. Effectively Vodacom is saying that they can only fulfill my request to upgrade to a Red Classic + to the value of R1600 per month, POSSIBLY at the end of March due to the fact that they have an old system and new system for consumer and business clients which takes a while to change. Unfortunately I run my business with this phone and I cannot wait for Vodacom and their poor systems. I will be forced to cancel my contract and move over to MTN as there is no one at Vodacom willing or able to assist me to get this done now.

Unlucky for me, I just upgraded another contract of mine to the Red select for R1500 per month, so I guess I will have to wait the two years before I move that to MTN as well. It is clear that Vodacom has no intention of retaining market share, which is also an indication that network quality will deteriorate over time if they cant manage something as simple as this effectively.