Poor Service and harassment

Dear Vodacom,

I was with your network for MANY years. In November last year I decided to move to a new network, and gave 30 days notice on the 18th November. The contract expiry date was 18th December. My service ended 30th December, and I moved to my new network on New Years day. Needless to say, my contract was FULLY PAID UP.

Subsequently I have received countless harassing telephone calls, text messages and recently threats about being handed over. I have spent MANY hours on the phone to nameless and clueless agents explaining exactly what I said in the first paragraph. I have been accused of everything from non-payment to cancelling the contract prematurely, none of which is remotely accurate of true.

Moreover I asked, each agent, that they email evidence of what I was being accused of. These agents then promise faithfully to email the proof of non-payment, but the emails never materialise. That constitutes legal harassment. I am sick to death of being hounded and harassed by a service provider I no longer have any involvement with, for something I am not responsible for. Please get your act together immediately.

I require confirmation that all calls, texts and threats will cease immediately, that my account is closed, and paid IN FULL and that all relevant departments, parties and collection agents have been instructed to cease contacting me. I also require an unequivocal apology emailed to me.

I expect this to be done within 48hrs of

Your sincerely, Tracy Bunn