Poor service and *****

Someone did a sim swap on my SIM card and when I went to a VODACOM store in Ghandi Square Johannesburg for assistance they told me they can’t do anything. The sim swap attempt was done online. They told me to call customer service or pay R70 for a sim swap. Like I have never been this ****ed. I can’t even port my number to Telkom because apparently I was a VODACOM consultant and I registered my number to login to their systems so it is restricted. What options do I have now? Change the number I have been using for more than 10 years😭😭. I am done with vodacom