Poor service and *****

I'm very disappointed with Vodacom. Someone did a ********** upgrade on my account. upon realising I immediately contacted Vodacom call centre which advise me to go to the police station to do an affidavit and email it along with my signature to their dispute department. I logged the dispute on the 08.05.2020 got an email as a confirmation and a call from Jabulani Mogale who said he will be investigating the matter and it will take about 14 days to finalise. Up to this day I have not had from Vodacom disputes department, I have send a number of emails trying to get the feedback but no respond. I'm getting phone calls from the accounts department almost everyday wanting to know when will I make a payment on my overdue account. PAYMENT FOR CONTRACT I DID NOT SIGN UP FOR!! How can this two departments not be in communication.

I phone the disputes departments on Friday and spoke to a guy by the name of Sanele Mtshali who gave me attitude and refused to help me, He claims that the dispute was not logged and there's nothing on the system so I must resend the document and wait another 14 days while they are trying to find a resolution. I am not willing to wait another 14days!!

I'm very disappoint I ready to leave Vodacom at this moment , I need this matter resolve before my name get listed as a bad payer which I'm not.