poor service and *****

To whom it may concern

i am an unhappy customer of vodacom that is ****** daylight. i had a samsung J7 pro that am still paying including insurance, but i lost the phone six weeks ago and i submitted all the necessary documents regarding the claim. i have not got any reply or call for my claim and the consultants tell me there is nothing they can do to solve it because they also waiting for a reply. in all this i still pay the phone, airtime and insurance but am no longer having them. i am now in a process of meeting with lawyers and open the case against this day light *******. i now have to waste petrol by going to the shops to ask about my problem but i never get help and that’s more cost on me. my name is Siyamtanda Frans and you can contact me on ********** 439 or ********** 372, email: **********