LF
Louis F
1 reviews | Active since Mar 2019
27 Mar 2019, 21:33
POOR SERVICE AND *****
A lot of ***** are happening on your account . In October 2018 I reported that a phone was taken out on my name in Glencoe in Natal to their ***** department . All my details were changed to 79 Kerk Street Glencoe . This was done at Chatz Store Majuba Mall , I stay in Pretoria my detail was changed new phone order . The FICA was done wrongly . Today I established that my 2 data lines was changed to cell phones again in KZN . Worst of all when I phoned Vodacom they did not want to Verify me as all my details was changed . Vodacom assistance is non existance . Service poor . Stay away from Vodacom , Louis Fourie ********** 462
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Replies (2)
Vodacom's replyOfficial
28 Mar 2019, 06:38 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 06:38
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
LF
Louis F's updateReviewer Update
28 Mar 2019, 09:48Hi the above reply is total nonsense . We have not received any phone calls from Vodacom . The question remains how can Vodacom allow upgrade to be done and not comply with FICA verification . Now we have to suffer for Vodacom ***** . Who will be billed . Totally poor and unacceptable . I cannot even check my own portfolio . Data lines changed cant work who will carry the loss in incme . I am holding Vodacom responsible .
LF
Louis F's update28 Mar 2019, 09:48
Reviewer Update
Hi the above reply is total nonsense . We have not received any phone calls from Vodacom . The question remains how can Vodacom allow upgrade to be done and not comply with FICA verification . Now we have to suffer for Vodacom ***** . Who will be billed . Totally poor and unacceptable . I cannot even check my own portfolio . Data lines changed cant work who will carry the loss in incme . I am holding Vodacom responsible .