Poor service and feedback Fibre

My wifi has been down twice in two weeks. The infrastructure is very unkept. Olt is under soil and full of ants. Complained about this some time ago and no luck. Spoke to numerous people at Vodacom .They very good in apologizing with no action. Last conversation was with Sipho and I made it clear to him that if the wifi is not sorted by Monday, I will be canceling service. All they do is escalate . No one calls you with feedback. This happens eveytime. The jargon you use with clients is out of this world. The entire Brackenhan area fas issues with avodacom. Can someone assist me ref Vodacom: Service Request SR*** has been created.