tM
thato M
1 reviews | Active since Jul 2018
01 Dec 2018, 08:06
Poor service and false promises
In October one of vodacom's consultant called me and told me my contract is old and I need a migration at no extra charge, but when I received my statement in November my bill was very high and I called them to change it back to what it was because I was fine with what I had .They promised to do so and today when I recieved my monthly data and airtime it's still the same they are forcing me to take the same contract which is charging me a lot of money after they promised that they will change it,This company doesn't care about its customers but money.Im tired of vodacom and I don't think il still be with this network service provider when I'm done with this contract.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2018, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2018, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Dec 2018, 12:48 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Vodacom's reply10 Dec 2018, 12:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
tM
thato M's updateReviewer Update
10 Dec 2018, 15:02I was contacted but not assisted.The person who contacted me told me that she is giving me feedback on the report she recieved and the report indicates that I agreed to pay extra cost for the contract and I asked her that did she listen to the recording she said no,so I asked her how can you give me a report of something you didn't listen to she didn't answer and she said I must go to vodacom store and ask for recording if I wanna dispute this,so I'm confused that now I have to go around and ask for recording to prove my case in court or what.why is it difficult for you to take me back to my old contract.I feel so u fairly treated and honestly I don't think that after so many years that I have been with vodacom il continue with it after this contract.
tM
thato M's update10 Dec 2018, 15:02
Reviewer Update
I was contacted but not assisted.The person who contacted me told me that she is giving me feedback on the report she recieved and the report indicates that I agreed to pay extra cost for the contract and I asked her that did she listen to the recording she said no,so I asked her how can you give me a report of something you didn't listen to she didn't answer and she said I must go to vodacom store and ask for recording if I wanna dispute this,so I'm confused that now I have to go around and ask for recording to prove my case in court or what.why is it difficult for you to take me back to my old contract.I feel so u fairly treated and honestly I don't think that after so many years that I have been with vodacom il continue with it after this contract.