Poor service and false info provided of products

Tele-sales person sold me a data bundle package giving me false information.<br> <br> Logged a case with Vodacom 12th November 2015 to assist investigating my case. I had to follow up the week after only to find it to be closed with no data in the ticket. So I log another call and ask for it to be escalated. I get one phone saying they are investigating it further. I again had to phone back the next week only to find nothing has been done!!! And the call agent cant even understand what her colleagues have written in the ticket.<br> Are staff illiterate? As it seems they don't know how to fill info out in a ticket leaving it blank and closing it or putting down info in a new ticket that will only confuse everyone else.<br> <br> First ticket ref# EC-0XPW-28IW58<br> Second ticket which was escalated # S3-9MK28-8X3MD<br> <br> All I want is to cancel the data package but don't want to pay the penalty fee as the partner falsified information ..... The items I received are not even open and will gladly make the arrangements to return them.<br>