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noluthando M

1 reviews | Active since Jun 2017

21 May 2019, 10:29

poor service and false advertising

Just before Easters I received am SMS for Jet about a special they had on a phone (J4 core) you buy this phone for 1799.99 and get 1.5G p.m. for 12 months- but you have to recharge with R29 a month to get this deal. went to the shop Jet Galleria- to ask if this deal was true and it was. on the 30th of April I bought the phone. I have recharged numerous times I have not yet received the promise data. I have called the shop and there have tried to assist but they are tell me there are waiting for Vodacom … it is almost a month. at one point I was even asked to call Vodacom, I did hoping to get this sorted . Vodacom said I must send a sms to a number which I did... and still nothing till today. they shouldn't advertise things that they will not deliver on. now I a stuck with a fone that serves no purpose.

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Replies (2)
Vodacom
Vodacom's reply21 May 2019, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 May 2019, 11:38
Official
Dear Noluthando, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards, 
Ashwin Abdurahman Consumer Website Team(SA)