OE
Ockert E

1 reviews | Active since Sept 2014

09 Mar 2023, 09:10

Poor service and false advertising

Recently a call company on behalf of Vodacom are calling customers. They asked me if I would like to convert my contract SMS bundle to either data or airtime as I am not using it - for a minimal extra amount. Then almost 5 times more money (to what was agreed on) was subtracted from my account later on. I called Vodacom and they really helped me, will change my contract back to its original state and do an investigation as it was in my opinion false advertising. HOWEVER, the company is still calling me daily and the more I explain that please I have been offered this product, they say "okay its fine, goodbye" but call me back again the next day. Very very poor service and a system that is not working.

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team