Poor service and false advertising

I am extremely dissatisfied with the poor service and false advertising I’ve received from Vodacom. Firstly I was sold dreams about an upgrade on my existing contract only to find out that the consultant **** and instead went and opened a new contract with out my consent. After finding this out I have been calling Vodacom for the past 2 weeks to cancel the contract and for them to come collect their parcel only to be taken from pillar to post without receiving any help from the many *********** employees there. Two weeks later I still have the router which I cancelled and asked to be collected and am billed for something I’m not even using. To be honest I’m fed up with this network and will cancel my contract as soon as they collect.