Poor service and **** promises
<p>Good day</p> <p> </p> <p>My name is Koketso .</p> <p> </p> <p>I would like to cancel the sim only contract that I app**** online for on 27 March 2017. Reason for my cancellation is due to poor service and **** promises. On the vodacom website they promise that orders have a next day delivery. It's been 8 days since I did my application and no one has even bothered to contact me. I tried to do the contract in-store but this online application is blocking everything. Zelda at Vodacom 4u store at Woodlands asked vodacom on 01 March 2017 to cancel the application so that we can do it in store but no one has helped with that also. Customer care and Sales say that the Application is pending but they do not know why it is pending and that's all the help they provided to us and they said they can't do anything else.</p> <p> </p> <p>I have also sent and email ********** to cancel the online application. If I am receiving such bad service before even becoming a customer then what will happen when I become a customer.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
The Vodacom 4u store at Woodlands called me to notify me that the application that I did with Vodacom direct has not been cancelled as per the email I sent ********** on the 4th of April 2017.
I mentioned on my that email that I ended up doing the contract in-store because there was no communication from Vodacom about my application. Please do not cancel my active contract, only cancel the one I app**** for via Vodacom direct (online).
Good day
The Vodacom 4u store at Woodlands called me to notify me that the application that I did with Vodacom direct has not been cancelled as per the email I sent ********** on the 4th of April 2017.
I mentioned on my that email that I ended up doing the contract in-store because there was no communication from Vodacom about my application. Please do not cancel my active contract, only cancel the one I app**** for via Vodacom direct (online).