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Vishnu N
1 reviews | Active since Feb 2024
14 Feb 2024, 08:24
Poor Service and failure to resolve query
I am a Red VIP Platinum customer. I have been without internet access on my Vodacom Fibre since last Wednesday. Despite contacting Vodacom daily to inquire about progress, I have yet to achieve any success. This definitely not the service expected.
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Replies (2)
Vodacom's replyOfficial
14 Feb 2024, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Vishnu N's updateReviewer Update
14 Feb 2024, 10:12This response seems to be a standard template used by Vodacom to give the impression of prompt action to complaints. However, the critical question remains: when will the issue be addressed? I have received identical responses every day since Sunday, yet there has been no progress or further contact.
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Vishnu N's update14 Feb 2024, 10:12
Reviewer Update
This response seems to be a standard template used by Vodacom to give the impression of prompt action to complaints. However, the critical question remains: when will the issue be addressed? I have received identical responses every day since Sunday, yet there has been no progress or further contact.