ES
Enock S

1 reviews | Active since Jan 2020

04 Nov 2024, 15:00

POOR SERVICE AND FAILER TO FIX NETWORK

vodacom has failed me big time its year number 3 my data bundles that i am recieving remain the same i dont have network , whether i am at home or not the problem started when i change my esim into a physical simcard. they tried to check my network in my area there is a coverage but i cannot even watch a 1 minutes video it plays only for 5 second and it stop for the next 5 minutes and play again for 2 second.

i never defaulted on my payment but i am not recieving any joy things are getting worse i did not finish my unisa exam because of vodacom unreliable network.

can you please arrogant vodacom cancel the contract it is useless i am paying for the services that i am not using i have almost 16o g which will expire soon because the data are not working , i call your client services several times with no help they do the same setting of network that i know my self its better you cancel my contact

i have been with vodacom since 2016 till todate i will been loyal for nothing

guys becareful vodacom is becoming useless day by day

0
Replies (1)
Vodacom
Vodacom's reply05 Nov 2024, 09:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team