EvdW
Erika van der Westhuizen
1 reviews | Active since Sept 2024
18 Sept 2024, 14:18
Poor service and extra charges on my Vodacom account!
I was bul**** into an upgrade over the phone (Three men spoke to me and wouldn't take 'no' for an answer) I immediately went to the Centurion store to do an Upgrade Reversal. Since then I've been charged for extra Voice Bundles and after sorting THAT out I got charged for extra Data Bundles!! The call centre people cannot assist me and keep saying the 'bank-office' should remove the extra bundles. SO FRUSTRATING!
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Vodacom's replyOfficial
19 Sept 2024, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2024, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team