dM
dylan M
1 reviews | Active since Nov 2018
28 Nov 2018, 15:57
poor service and empty promises from VODACOM Knysna
I decided to move my contract from MTN to Vodacom because of the supposed better service. I got a Red premium contract and still after 6 days my contract has not been activated so I can not make calls or use data....this is devastating when trying to run a business! I have gone into Vodocam Kynsna daily only to be told everytime that within the hour it will be activated....the staff and manager at vodacom Knysna have made empty promise after empty promise and still no result. The poor service and useless staff and management at vodacom knysna makes me wish i never moved from MTN
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Replies (2)
Vodacom's replyOfficial
28 Nov 2018, 16:38 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 16:38
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Nov 2018, 08:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and we'd like to apologize for the aggravation caused during your journey.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and we'd like to apologize for the aggravation caused during your journey.
Regards
Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 08:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and we'd like to apologize for the aggravation caused during your journey.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and we'd like to apologize for the aggravation caused during your journey.
Regards
Vodacom Consumer Website Team