Poor service and empty promises!!

I pre booked a Huawei P20 Pro from Vodashop Irene. I received a card confirming that because I pre booked the phone I will receive a Huawei SoundStone Portable Bluetooth Speaker and 2 free screen replacements over the next 1 year. During the 2nd week in April I received my phone, I asked about the speaker and the lady said they will phone me regarding the delivery. About three weeks later I again enquired about the speaker and the lady again said that they will phone me as they are busy delivering the speakers. Up to today still no speaker. Huawei wash their hand by saying it is a package between Vodashop Irene and myself and not Huawei. How must I trust a Huawei and Vodashop Irene from now on? I am a 1st use to Huawei. In the past I only used Apple I phones with no customer service issues. Now Vodashop don't deliver and point to Huawei. Huawei don't deliver and point to Vodashop Irene. Where does this leave me as a consumer with the rest of the promises on the pre order card?

PLEASE THINK TWICE CHANGING TO HUAWEI AND TWICE BEFORE USING VODASHOP IRENE. BOTH ARE FULL OF HOT AIR