Poor Service and Disregard for loyal customers
<p>I have been a loyal vodacom customer for many years and I called vodacom on numerous occasions to complain about the extremely poor signal quality at my home for about 6 months now (I'm not the only person experiencing this problem in the area) and I have got absolutely no response whatsoever. I have logged queries and have reference numbers for the calls but still I get told that I will receive a call from their technician and they simply ignore me until I call again. Can someone from Vodacom please call me to resolve this issue.</p>
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my sms communication, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my sms communication, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Dear Kulsoem,
I'm sorry to say this but your response is a blatant lie.You have not tried to call me and I wish for you to prove this before I apologise.
Furthermore, how is it that you say my matter is resolved, when you have not even called me to discuss my issue.
I am deeply offended by the level of service and incompetence shown by vodacom staff.
Please contact me urgently to resolve this matter.
Dear Kulsoem,
I'm sorry to say this but your response is a blatant lie.You have not tried to call me and I wish for you to prove this before I apologise.
Furthermore, how is it that you say my matter is resolved, when you have not even called me to discuss my issue.
I am deeply offended by the level of service and incompetence shown by vodacom staff.
Please contact me urgently to resolve this matter.