Poor service and dismal response from CEO Office

I took out a new contract with vodacom in July 2014 with an iPhone 4s. I then sailed to Madagascar.<br> Upon my return to SA waters in November I became aware of a problem with the contract. <br> Customer care were not able to resolve the issue which meant I was unable to use Internet and submit my magazine article in time to meet my deadline.<br> I got to Cape Town and went into the waterfront store. They insisted I had to call customer care again.<br> According to customer care my debit was rejected by the bank due to insufficient funds.<br> Eventually we worked out that it had nothing to do with funds but rather a clerical error on vodacom's side - they had not copied my correct banking details onto the system.<br> I gave the correct details again and received an sms thanking me for my commitment to paying.<br> To date, no money has been deducted from the account and I can't use the contract!<br> I sent an email to the CEO's office. They responded the next day assigning Gibralter Makhura.<br> A week went by with no action - he eventually responded asking for more info.<br> I supp**** him with the info - still nothing. The telephone number attached to his email doesn't work and he doesn't respond to my emails.