Poor service and dishonesty.

On the 25-03-2019 lost my Samsung J5 Prime and went to block and report it at a Vodashop in Tsakane Mall i followed all the necessary procedure for lost Phones and the staff there seemed very helpful and polite that i appreciated. a week went by no communication of till Called the Vodashope to follow up i was then told they will get back to me as they need to check how far is the process. Two days passed no feed back still. i the called again and i was told the Cell Phone i lost is no longer in stock the can order me a Samsung A6 OR a Samsung J6+ i told the lady who was helping me I don't have a problem as long as i get replaced with a Cell Phone that is in the same Range as the Cell i lost. i was then told they have placed and order with their warehouse. A few days later i called to follow up on the process and was told they don't have the Phone in store if I'm in a hurry must go check with other Vodashops if I can be able to get this phone. i then went to the Vodashop in Rosebank Mall i explained my story to a lady there and she informed me they don't have these phones on stock i then asked if isn't there a cell phone on the same range she was so impatient as soon as she had i want to claim a phone. i felt she was pushing me to get of her face she told me she will order the J6+ for me and will let me know as soon as they have it and the funny thing is she didn't even take my details there and there i knew i was not going to get assistance from this Vodashop. i then called Tsakane Mall again to inform them that I'm not getting any assistance fro the Shop i went to they told me they have a J7 I must call insurance and check if its okay, I did sow taking over 45 min on the phone waiting on the call to insurance and was informed J7 was to high i asked witch other brands can i be able to get besides Samsung they told me only the VodaShops could help me with that. i called again Tsakane Vodashop and was told they will place an order for a J6+ witch will take about 5 days. Today i called to follow up and was told that warehouse doesn't have J6+ QUESTION IS if i didn't call was i going to be informed of this? I the guy who helped me on the phone suggested I take a J4 lite witch i refused as its not in the same its not even close range. i asked for the guy to do what i have been asking since day 1 to check if there are no other Cell Phones in the same range he told me the system is down he will get back to me as soon as its up and reading my story its clear I am not going to be assisted until i make another call and be told only stores. what is sad is that insurance is ready to replace my lost Cell phone Vodacom is just not delivering. I'm rely frustrated with not being given clear answers and be **** to just to get of peoples faces. The most frustrating part is that in the next few months I am going to Upgrade my Construct and I'm getting such POOR SERVICE.