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Frans R

1 reviews | Active since Mar 2020

07 Apr 2026, 11:34

Poor service and Delays

I was handed over to a collections department. I have paid the account in full on the 28 April 2022. Ever since I have never received a paidup letter from Vodacom nor MBD lawyers. On the 10 March 2026 at 13h34 I called Vodacom Legal to ask if they can remove the R3203 that is reflecting on my VCCB credit profile. Legal department informed me that they will remove it within 21 days from the 10 March 2026. Today I found out that they have not removed it from my profile. I have been calling Vodacom for the past hour and no assistance was given.

0
Replies (4)
Vodacom
Vodacom's reply07 Apr 2026, 11:57
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team
FR
Frans R's update07 Apr 2026, 12:03
Reviewer Update
I am not satisfied with the response as I have for about 45 min requested to speak to a Manager and they refused my requested and requested I must tell them what is wrong. They have on numerous occasions dropped the call and made excuses I was so frustrated that I scream because the customer care agent did not respond to my call to transfer me to collections and legal at one stage collections requested I phoned them directly and when I did a customer care agent picked .hence I requested to speak to a manager or supervisor. My phone number has been blocked
Vodacom
Vodacom's reply07 Apr 2026, 12:28
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team
FR
Frans R's update07 Apr 2026, 12:37
Reviewer Update
It's been more than an hour since you guys said someone is going to call me but to no avail..poor service just like the ANC, You are birds of the same feathers