Poor service and debiting my account without my consent.

What a terrible experience. It is my right to cancel my account and it is not your right to debit my account without my consent. I have called so many times, I'm hoping that someone who cares about your reputation can be reached through HelloPeter. I cancelled my contracts in 2016. You did not action my request despite my asking you to do so on multiple occasions. I called again, I think you have now cancelled it but you have not called me back as promised or refunded my money. Reference numbers for cancellation of nr ***: *** Reference numbers for cancellation of nr ***: *** Refund reference 1 - *** If I have not received my refund by the end of this month, I will be laying a formal complaint with ICASA. Please investigate this debacle and seriously consider firing someone. Thanks.