Poor service and debit dispute.

Dispute of error amount and poor service Good day I had a contract with vodacom and expired I think May 2025 then my contract was due for an upgrade which was done without my consent. I logged a ***** case, sent all required documents and it was solved I told vodacom that I don't want to renew my contract and they should cancel it. They said am owing one last installment I paid it by June and the reason for that was when the *****ulent upgrade was done without my consent they deducted money from my account and I did a reversel and that when they told me I owe 1 installment I paid it told them am not interested in renewing my contract I want it canceled I spoke with lots of people from vodacom regarding this via telephone. To my surprised I received an email saying am owing I send an email with the proof of payment day before decided to visit Trade Route mall vodacom shop was told my account was not canceled and I must pay 1000 something told the lady am not owing you guys nothing because I canceled the contract I called call center the lady assisted me was very rude dropped the call call again they the lady assisted me said I must talk to cancelations department then I was connected to the the department and I was informed that they can't close the account while is in errors. Am so annoyed with vodacom because you don't take your clients serious and mind you when I did the payment on June the guy I spoke to said they will refund me anything that is due to me because I paid more money and the reason for that I was in the process of buying a property so vodacom was affecting My credit score and they guy said even from the ***** team they said they will cancel the contract and the errors just need to pay the 1 installment which I did not dispute. Please cancel this contract and am not gonna pay any errors because I did say close my account and am not using the Sim card so even your services I never used them since I canceled the contract. It's so annoying that when we go to the stores we can't be assisted and when we call your call center we get people who are so rude and lack customer service please sort it out I want my name to be cleared because you are damaging my credit score for nothing. My number is ********** my name is Gloria Sebola. EC-21EQ-1F3S1K I**********-8 ***** Case. Logic why would I want to continue with your service after your staff member renewed my account without my consent I want nothing to do with your services