1 reviews | Active since Sept 2016
Poor Service and Customer Care
<p>It is the 3rd month in a row since my upgrade that my account has been blocked on the first business day of the month. I have been told it is a system error that occured during the migration of contracts to the new system. I have spent hours on the phone trying to get this solved. I am utterly disappointed in Vodacom. I have never defaulted on my payments yet I am unable to make phone calls on my contract with unlimited airtime. It is time to move to a different service provider !!! This is totally unacceptable. Your lame excuses and poor customer care dont make up for the frustration and disappointment. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
