RR
Ralph R

1 reviews | Active since Sept 2016

03 Oct 2016, 09:52

Poor Service and Customer Care

<p>It is the 3rd month in a row since my upgrade that my account has been blocked on the first business day of the month. I have been told it is a system error that occured during the migration of contracts to the new system. I have spent hours on the phone trying to get this solved. I am utterly disappointed in Vodacom. I have never defaulted on my payments yet I am unable to make phone calls on my contract with unlimited airtime. It is time to move to a different service provider !!! This is totally unacceptable. Your lame excuses and poor customer care dont make up for the frustration and disappointment. </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team