1 reviews | Active since Aug 2017

03 Aug 2017, 19:54

Poor service and constant messages

<p>Firstly, I logged ONE query with Vodacom on Monday, and have since received an email and SMS every two minutes of the last four days. This is driving me crazy!</p> <p>Secondly, I contacted Vodacom numerous times over the last year, to transfer a phone number from my father to myself. We were told this is now done and we have to wait 6 months. So after the six month, I contact Vodacom online to get a contact using my exisitng phone number (which is now on prepaid). Everything approved with my details, but the phone arrives at my office on my father's name. I was told by the call center that this contract on my father's name was canceled, will see if this was actually done. </p> <p>No one at Vodacom can provide me with the correct information. You follow one person's advice and the next tells you this is not the process. No consistency! Wasted so much of my time. </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply04 Aug 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Aug 2017, 13:28
Official

Dear Victoria,

I am unable to reach you. Please re post or contact our Customer Care at 082111 or ***