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Marnie Louw - Keet

1 reviews | Active since Aug 2012

20 May 2016, 06:45

Poor service and communication from vodacom

<p>Ons Sa****ay I ordered my new phone for an upgrade - this process was terrible because I had to call back 3 times and each time I had to wait a minimum of 20 mins before getting put through to a consultand. So I ordered my phone and was told that it would be delivered no later than wednesday because they have stock. Its Friday now and still no phone I tried communicating via twitter but ws told they are waiting for a responce from the warehouse and since been ignored completely. This will definitely be the last time I renew my contract Vodacom. You are not the only cellular provider in SA and certainly not the best !!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:19
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team