RM
Renay M
1 reviews | Active since Oct 2014
01 Nov 2022, 11:52
Poor service and communication
First vodacom debits my account in the middle of the month without warning. Then they don't debit me for on the date I requested and then I wait 41 minutes to speak to someone before just hanging up!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Nov 2022, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Renay M's updateReviewer Update
02 Nov 2022, 10:56Still waiting????
RM
Renay M's update02 Nov 2022, 10:56
Reviewer Update
Still waiting????
RM
Renay M's updateReviewer Update
02 Nov 2022, 11:22Was on hold again now for 15 minutes! I cannot believe that this is what your clients have to go through. I still have not been helped!!!
RM
Renay M's update02 Nov 2022, 11:22
Reviewer Update
Was on hold again now for 15 minutes! I cannot believe that this is what your clients have to go through. I still have not been helped!!!