Poor service and communication

Vodacom, it has been 11 days now that I have not been able to use my phone for the service I signed up for and am paying for! I have been on the phone to your consultants almost every day for the last 10 days where I keep getting told that a service request has been logged and then that my problem will be resolved in 24 hours. Those 24 hours have still not arrived 10 days later!! I also just got off the phone with one of your “supervisors” who put down the phone on me!! Great service that!!! He didn’t even answer the question that I asked him. I transferred a contract into my name and then upgraded it so that I could make use of 400minutes 400 smss and 1GB of data... which I have not been able to use! I owe R861.91 to Vodacom which I was told would be debited from my account on the 1December now it is only being debited on 2 January. Somewhere along the line which I was not informed of I have a credit bar limit. This credit bar limit is R999 so I have been told by Vodacom. I get an sms every day that my credit bar limit has been reached and that my account can’t be used. Yes Vodacom I want to pay you for the contract that I agreed to and be able to use the service you promised but you are not allowing me to use my phone. I will add to that and then on the phone this morning I was told after having called a previous 10 times that I have to pay you R288 to remove the credit limit bar that I was never made aware of in the first place!!!!! You want me to pay you more money for a service I have not been able to use!!!!!! I have even gone in to your Vodacom shop where the consultants there could be of no service to remove this credit limit bar! Nobody who is contactable can actually solve the problem and then supervisors put down the phone on me!! That is terrible service!!!!!! Fix my phone so I can please use it for the service I signed up for!!!!

The whole of last week I have also had to try and organize a memorial without the use of my phone!!!