Poor service and communication

<p>I logged 2 queries with Vodacom to which none has been resolved or any feedback given. I have been the one to initiate communication each time with Vodacom to find out the status of my query and each time being told that it is sitting with a technician. The call centre has logged messages for a technician to call me back but this has not happened to date. The one query is almost 2 months outstanding with no resolution or feedback, the 2nd query is reching a month with no resolution or feedback from Vodacom. Yet they are quick to send me sms's and voice call about my outstanding balance when the issues I logged regarding this have not been resolved. I have been a loyal customer to Vodacom for many years but after the experience I am afraid it will not be the case once this is or will ever be resolved. I will file for early cancellation and port my number to another service provider as this is unacceptable.</p>