Poor service and client communication.

I ordered/app**** for Fiber which is available in my area last week Wednesday (09/02/2022) and was activated the same day. I received my Vodacom fiber router the very next day and thought "Hell this is amazing service", only to be misguided. I was never informed of the installment time, although was said that an installation team would be calling you shortly, thus I gave it a bit of time. I had to follow up on Tuesday regarding a date for my fiber installation, whereby I was told that they are escalating the problem and that I should hear from them soon. So I received a reference number in accordance of the mail being sent or ticket being opened. It is now Thursday (17/02/2022) and I had to follow up again, Gave the SO number and was told that yes an escalation email was sent, but still no reply.... I asked the lady who was giving me a good service if in that email it was mentioned that I work from home, and already have a fiber cable in the house, and that all that needs to be done is the fiber needs to be spliced and connected to my Vodacom router... A job that is easy and that would not take a big amount of time to complete. This is when I found out that none of that is mentioned, and that if it was mentioned they might have came back to me sooner.

Thank you for the router delivery, on that service you get 5/5 stars, but your communication to your client regarding installation times and service delivery is outmost garbage. I as a client need to phone to get information.... according to me if you want your business to strive, this process works the other way around.

Kindly note that my uncle which took the exact same package without having a cable pre-installed in his house had an installation the exact same week as he ordered his fiber I am sitting here for more than a week and I don't even have an installation date neither does VODACOM even know...

Please can we get this sorted as currently I am looking to cancel my deal even before it started and rather go with 5G Rain.