**** Poor Service and Call center management

Vodacom Fiber Review Cancelation and Relocations. On the 12 February 2020 I cancelled my month to month FTTH Fiber service. Ref SR ***. I received a call on the 18 Feb 2020 from a vodacom customer care agent convincing me not to cancel the service but to relocate it to which i agreed to as there was problem with there service as i selling my house. The lady mention nothing will change and i don't need a new SR number she checked the location to check i there was exiting infrastructure and there was with Vumatel. On the 28 Feb 2020 i received a unexpected call regarding my cancelled fiber line from Jason and to my surprise my cancellation was still in affect. At this point he requested me complete a form for relocation and this was sent to the vodacom fiber department. I recieved a emaill stating the change but I must request from the previous owner the Vt cancellation number that i send to MAthlodi Kgosiemang. At this point on the 28 February she confirms that My SR as listed above is still active and the status is open. I also confirm with her i dont require the LTE option that will be charged for R599.00 per month. In the interim recieved a new delivery of a router and and LTE DEVice that i DID Not REQUEST OR REQUIRe my SR number as has changed. to ***. This is currently with the service department and i was advised that i need the Vt n umber from vumatel I received this VT number from vumatel VT-*** and the previous owner of the line this was send to Mathlodi she has forward this to service department. Vodacom states the line is still occupied but vumatel states otherwise, I have also requested that Vodacom need to come and resplyse the fiber line with reference number SR*** this was discussed with jason on saterday the 07 March 2020 i was advise by that i would recieve the SR number on saterday but jason didnt do this. I had to call the *** to optain a reference number SR***. futhermore what is the purpose of a call center. that help 24/7 ........... I am not being billed hopefully but vodacom as ISP is **** poor for 2 weeks i have been awaiting on the Vodacom fiber service to reinstall a router.

I dont request a LTE line BUt it gets delivered How much money is vodacom loosing But i am am forced to buy data.....................to manage my life, house hold and business...... for 2 week i have not received a deadline or time frame to from MAthlodi nor the Vodacom Fiber service department regarding the install............. but i received a router with a device that i DIDN'T Request.