Poor service and being accused of things while they don't know what they do

I handed in a phone for repairs and they had the description of what was wrong totally wrong. I had to write the correct description by hand. The manager is also rude. Then on the vodacom web site I logged in with my cell number on Tuesday 11th and it indicated that it was already send back from repairs to the shop. But no feedback to indicate where is the phone. So I called the keywest branch and they said it should be there on Thursday afternoon or Friday. Still nothing on Saturday. I was near the shop so I went in and ask if they can see where is my phone. So the guy assisting me said I asked it as if my phone is on the floor. So he is checking on the system and it still in transit. So how does it take this long from four ways which is about 30 km?

I indicated to him that it showed on the website already on Tuesday it was send back to the shop. Then he accused me of hacking vodacom's systems.

So I still.dont know where is the phone and I'm being accused of ******* things