GT
George T
1 reviews | Active since Nov 2011
02 Sept 2023, 08:30
Poor service and ****
Last month July i paid my account and cancel my contract which i was told to pay R320, and i did as per their instructions. Earlier August i noticed they debited even though i paid my account in advance and was told it was a pro rata account i did understand. So now to my surprise they debited from my account again and more than i used to be debited which was R430 can you please rectify the issue even though i reverse the money still put negative on my name and bank charges on my account which you can't pay them.
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Replies (2)
Vodacom's replyOfficial
02 Sept 2023, 13:07 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2023, 13:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GT
George T's updateReviewer Update
09 Sept 2023, 02:08Which last invoice? As i made double payment on the end of July and even made sure i called you to cancel my contract as i had emailed proof of cancelation which i was told not to use those data as it will cost my cancelation. Today now i have to pay something i never used or utilized? Please review all your statements and we shall meet in court as long as i have all proof and which i was told to throw away the Sim card. On the invoice i have been charged even for advance which i never used before or calls which the Sim card was only for data not calls
GT
George T's update09 Sept 2023, 02:08
Reviewer Update
Which last invoice? As i made double payment on the end of July and even made sure i called you to cancel my contract as i had emailed proof of cancelation which i was told not to use those data as it will cost my cancelation. Today now i have to pay something i never used or utilized? Please review all your statements and we shall meet in court as long as i have all proof and which i was told to throw away the Sim card. On the invoice i have been charged even for advance which i never used before or calls which the Sim card was only for data not calls