GM
Gugu M

1 reviews | Active since Feb 2021

04 Mar 2021, 14:06

Poor Service and Bad Product for Client Needs

I do not know what to do, I logged complaint first it took two weeks to be called and the lady said to me "It is ok I am going to update your uploading speed to 100 and downloading" guess what only downloading speed was done but uploading it is sitting on 7mbps what can I do with such and they refuse to rather change to LTE, what am I supposed to do with this useless to me contract when paying R1100 every month without fail, how can I continue paying for a contract that does not fulfill my needs?

I have had problems with Vodacom Pavillion first day now even call Centre even more messy

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2021, 16:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
GM
Gugu M's update04 Mar 2021, 16:16
Reviewer Update
I hope they will soon