Poor service and bad IT App

Item: Vodacom
Rating: 1
Author: Bonny S

I wanted to buy data bundle from airtime but the Voda App does not allow that, so I ended up buying both airtime and data. I requested for the airtime to be converted to data but the Call center being so segregated and not knowing what I wanted, I then requested for a refund/credit and was told it would be done yesterday. Tebogo the Call center agent said he would follow up personally, but no surprise nothing happened.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Oct 2018, 17:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Oct 2018, 17:06

Official

Vodacom's replyOfficial

17 Oct 2018, 12:21

Dear Bonny,

We tried calling you today and there was no answer. The credits have been posted to your account and the credit should reflect after 24 hours.

Regards,
Vodacom Consumer Website Team

Vodacom's reply17 Oct 2018, 12:21

Official

Dear Bonny,

We tried calling you today and there was no answer. The credits have been posted to your account and the credit should reflect after 24 hours.

Regards,
Vodacom Consumer Website Team