Poor service and bad customercare

On the 23rd of March I took my phone in for a repair, the charging port was faulty. At the Vodacom store in Tygervalley they told me they would have to send it away to their repairs department but I'll need to provide a charger as well so I had to go buy a new charging block and cable which amounted to R398.

On the 14th of April I still hadn't heard back from them so I sent them an email asking for an update on my repair job. Later that afternoon I got a call from the repairs department explaining to me that they can't fix my phone because they can't ship in the parts, and offered me a replacement which I accepted.

When I asked about the charger, Siyabulela was clueless. He later found out that they left it at the store which tells me they didn't need it and I didn't have to waste money buying it.

A few more days of me calling people to find out anything ended with the repair department couriering my replacement to the store which they told me was closed.

Why should I (the customer) be the one running around looking for answers trying to get my cellphone back which I'm paying for.

This morning, the 20th of April I managed to get the number of the manager at the store (Lucas) and he tells me that I can only get my phone back after the lock down.

Tel No: *** ***