poor service and bad customer service

On 23 May I upgraded to a new Samsung S six.The battery did not last a full day.I contacted Cellucity Walmer Park <br> Where the consultant told me take my phone to Samsung service centre.I did this on 27 May,Their Report Confirmed<br> That the board was drawing too much power from the battery.They advised me to take the report and my phone to Cellucity<br> For them to to swop my phone as it was still within the 7 day swop out period.On the 28 May I returned to Cellucity<br> To swop my phone,only to be told it had to be sent away to Cape Town for a R number which could take up to 7 days.<br> On the 3rd June I phoned Cellucity twice to follow up on my phone and still wait on someone to get back to me.<br> It is now the 5th of June and still no feedback and still no phone.I am now paying for a phone I do not have.<br> I am extremely disappointed with this whole process and lack of service and customer satisfaction.I think it<br> Is time to explore the new Cell C offer.