Poor service and attitude

Good Morning <br> <br> Once again its Vodacom with their poor services and bad attitudes. <br> <br> I have logged a query and needed to know why was my refund not debited against my account at the end of November instead of taking off the full amount and keeping a credit on my account ????<br> <br> I have called few times this morning and each time I get cut off and this is really poor service <br> <br> I require urgent feedback and the credit to be done ASAP.<br> <br> I await your feedback telephonically and not by email.