POOR SERVICE AND AFTER SALES SERVICE VODACOM

I did an upgrade with you and to date I have not received my phone. I checked on the tracking portal last week and it says INCOMPLETE DELIVERY ADDRESS. I contacted you 4 times to give you the address and to date it has not been updates. I confirmed with RAM Couriers and according to them the delivery address has not been entered.

I want my upgrade to be delivered. Can someone competent please assist me. I need a phone urgently and this is the level of poor service I am getting?? This is unacceptable