Poor service and administration

<p>I received a call from a Vodacom consultant offering me a router with 5gig, I then said I can only accept the contract if the data will come through my phone and she said that is possible, I told her that I would return it if that does not happen, she promised that the data will come through with 48hrs, the router was delivered with a sim card and no data came through my phone, I call vodacom to come and fetch the router which they did after two follow ups and I was told that after 3 days I must call to cancell which I did but there was never a credit on my account, but instead they deducted from my bank account, I reversed the debit order and blocked them, and even after that I was in contact with vodacom trying to sort this out but nothing was done I was told that they could see on the systmem that its returned but not sure why it has not been credited to me and a second email was sent to their back office which they say they cannot call but only email, Thursday last week my cellphone line was disconnected because they say I owe on the router, and upon calling Vodacom I'm sent from pillar to post, I would call ********** and be told that they cannot do anything I must call customer service and customer services say I must call accounts and ask them to open my line pending the credit note but nothing is getting done. Now i believe this is all internal why should it disadvantage me as customer even this morning I called i, still being sent from pillar to post, you can trek the number of time I called Vodacom, Im tired of this, I cannot make calls or sent sms or even do my internet banking, this is not acceptable, I'm definately leaving vodacom after years, I cannot be with the service provider that has a ridiculous customer services.</p>