1 reviews | Active since Jul 2016
Poor Service and a ********** line added to my account
<p>I would like to tell the story of my horrible experience. Im a financially challenged individual who pays my account unfaltering each and every month, and, taking my forgetfullness into account, arranged a scheduled payment (something the consultants of Vodacom no not of) from my broken and beaten FNB account for my little TopUp contract Ive had for years. Suprised I was when I phoned Vodacom and they told me me my account is in arrears due to a DATA LINE that appeared on my account in September, (i didnt have a job last year September and didnt have mony for food let alone a data line, i dont even have a tablet or a computer - i use my moms old laptop and the family toggle). Being a sales rep i cannot afford to be out of touch, therefore i sucked it up and paid the outstanding amount for a device and data i dont have, this was on SATURDAY. This is now MONDAY EVENING, and my cellphone line is still locked, after having phoned i kid you not about SEVEN times thus far. After having paid for a data line i dont even have, and still my line is locked, it is really shocking service, i dont know what to do anymore.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have tried phoning customer services AGAIN this morning, apparently my line has been transferred to the "new system" and no one in the call centre has the new system. when Queen in customer care transferred me to "someone who can assist" me i got a voice recording that said "due to unforeseen circumstances the call centre is unavailable at present, please try again later". this is absolutely disgusting service. what do i need to do to get my line unlocked?!?!?!? i have taken out my sim and battery about 12 times now since yesterday. What do i need to do"??!?!?!?!?!!??! this is disgusting service i have never been so disappointed in vodacom.
I have tried phoning customer services AGAIN this morning, apparently my line has been transferred to the "new system" and no one in the call centre has the new system. when Queen in customer care transferred me to "someone who can assist" me i got a voice recording that said "due to unforeseen circumstances the call centre is unavailable at present, please try again later". this is absolutely disgusting service. what do i need to do to get my line unlocked?!?!?!? i have taken out my sim and battery about 12 times now since yesterday. What do i need to do"??!?!?!?!?!!??! this is disgusting service i have never been so disappointed in vodacom.
I finally got through to Kwezi who sounded so helpful, when he put me on hold for a while i thought my account is finally getting sorted, only for another guy to pick as if im a new caller in the line, so i had to go through the whole story again. It was only when my colleague Jabu took the phone and spoke to the consultant that things finally took a turn for the better, and was advised that NOT ONE consultant UNLOCKED MY LINE LIKE THEY TOLD ME SINCE SATURDAY , because he could see on the account that the line is still not unlocked. I dont know what is going on with the vodacom call centre, but i feel like im being taken for a ride, i hope a manager can trace who i spoke to, and i sincerly hope that training will be provided as something there is seriously wrong.
I finally got through to Kwezi who sounded so helpful, when he put me on hold for a while i thought my account is finally getting sorted, only for another guy to pick as if im a new caller in the line, so i had to go through the whole story again. It was only when my colleague Jabu took the phone and spoke to the consultant that things finally took a turn for the better, and was advised that NOT ONE consultant UNLOCKED MY LINE LIKE THEY TOLD ME SINCE SATURDAY , because he could see on the account that the line is still not unlocked. I dont know what is going on with the vodacom call centre, but i feel like im being taken for a ride, i hope a manager can trace who i spoke to, and i sincerly hope that training will be provided as something there is seriously wrong.