Poor service all round

I am terribly disappointed in the service I am getting. I ordered a new laptop online in January 2021, only after about 3 days did they let me know that there was no stock - no problem, I tried to cancel the order but was not permitted to do so. I urgently required the laptop for work, so I went to my nearest Vodacom shop and got the same deal I app**** for online. I was told I could return online orders within 30days from receiving it. About 3 weeks later I received the laptop I ordered online, so I phoned to arrange that it be returned. First they cancelled the wrong contract, phoned back and got it resolved and they will now collect the laptop within 3-5 business days. The laptop is still sealed, exactly the way it was delivered. 3 weeks later, RAM couriers are on their way. They did not take the laptop, Vodacom sent a sim card instead. So it's been about 2 months since the online order was placed, it's over a month since I've tried to return it and it's still here. I have phoned multiple times, been in ques for ages, so hopefully if I post this someone will wake up and assist me properly. I have 5 contracts with Vodacom, I've been a loyal customer for over 13 years now but I'm seriously considering moving to another network.

I ordered online due to covid, minimize the risk of possibly spreading the virus but that failed. So the service I've received this year is going to make me cancel all contracts and spread the word of the poor level of service they provide.